Frequently Asked Questions

What is ZipShip?

ZipShip is a technology driven startup to make movement of goods easier. Our goal is to make shipping easy for you. We come to your home or office to pick up what you want to send, and ship it at the address you want us. You can count on outstanding customer support from our team every step of the way.

What kind of businesses do we serve?

We provide efficient same day delivery within city to a wide array of businesses.

What is the timeline of your deliveries?

We try to do it as soon as possible. Mostly the delivery is done the same day. It is also dependent on the complexity of your order and time or order. Drop us a message and we'll tell you how long it will take.

How do you calculate the shipping cost?

We follow a very transparent pricing system. The price is calculated based on the distance between the pick-up and drop-off location. You can always ask for an estimate upfront while placing an order.

What if I want to refund/cancel?

Currently, cancellations are on case to case basis. Please reach out to support staff if you change your plan.

What are some common uses for ZipShip?

ZipShip can be used by customers and businesses alike, but the most common examples are:

  • Deliver document or legal papers to your client or lawyer
  • Sending gifts
  • Shipping goods that have been sold online or at an event
  • Donations
  • Pickup things and deliver it at your home/office

What can I ask to be delivered?

You can ask anything legal to be delivered within Pune. Even if you have anything which needs to be picked up like a ticket, doctors report etc and dropped at your home, we do that as well.

Can you deliver food for my pet on 1st of every month?

Yes. You just need to tell us that it a repeat order and we will take care of it.

Can I track my shipment?

Yes, you will be notified via SMS about the status. We are also working on a mobile app to send real-time updated directly to your phone. If you are interested in being the BETA user for the mobile app then let us know.